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General Terms and Conditions of Online Sales of Axiel.com

1. Acceptance of general and specific sales terms and conditions

Any confirmation by the customer of an order placed by them through the website signifies agreement by the customer to the present general sales terms and conditions of Axiel.com and to the specific sales terms and conditions specific to their order (articles ordered as presented on the website subject to availability where specified, specifications, price, components, etc.). Prior to this confirmation, the customer may correct or modify their selection. This possibility of change is accessible at each stage of the ordering process.

2. Products

A brief description is given for all articles available on the website, including specification, quantity and price details.

The pictures illustrating the products are not contractual and merely provide a general presentation of the products. Axiel.com assumes no responsibility for any error regarding photos. Regarding all gift packs: if ever a product is temporarily missing, this product will be replaced in the gift pack by an equivalent product and of same value.

3. Duration of the offer

Our offers are valid only for the duration of their presentation online and subject to availability. In the event a product is not available after the customer has placed their order, we will contact the customer as soon as possible, either by phone or by email, to inform them and agree to:

- postpone delivery until the product is in stock, when this is possible,

- substitute the product with a product similar in price and quality; in the event of a return of such product, return costs will be borne Axiel.com,

- cancel the customer’s order and reimburse the amount paid, in accordance with conditions and terms defined hereafter in article 11.

4. User name and password

Upon first order the customer chooses a user name and a password. The user name and password ascertain the customer’s identity and commit them on all orders placed using these name and password, which are equivalent to an electronic signature as defined in the law of March 13, 2000.

The customer is sole responsible for their user name and password. The customer bears alone the consequences that may result from any use by third parties aware of these user name and password.

Should the customer forget their user name and password or fear that a third party may be aware of these, on the website they have at their disposal a function that enables them to recover their user name and choose a new password.

5. Entering and confirming the order

The complete order appears prior to confirmation by the customer, who must then specify the delivery address and the means of payment. The customer is then asked to validate the order. Once this operation has been completed the order is automatically entered and becomes binding, subject to the following paragraph.

When the customer places an order with payment by bankcard or credit card, the order is effective only when all payment centers involved have given their approval. Should these payment centers refuse payment, the order is automatically cancelled, and the payment center informs the customer via a message on the screen.

The information provided by the customer upon placing the order is binding: in the event the customer makes a mistake when entering their details or the details of the delivery address, i.e. first name, surname, address, telephone number, email address, building entrance code, floor, causing loss of the products, the customer remains bound to pay for lost goods.

6. Price

Prices are expressed in euros. The prices listed on the product sheets do not include delivery costs. Delivery costs are indicated to the customer on the website before they confirm the order.

The total amount inclusive of tax (TTC) appearing on the order confirmation is the total amount of the order placed on the website expressed inclusive of all tax and includes VAT. This amount includes the cost of products and transportation costs.

7. Payment

During the order process the customer chooses to pay by bankcard, credit card or bank transfer (no check accepted for foreign countries outside France). If the customer chooses to pay by bankcard or by credit card, they are redirected to the secure website of Paypal, which ensures data confidentiality for cardholders via protection and encryption procedures.

If the customer chooses to pay by bank transfer it has to be made to our company account, all details are provided on the website including IBAN and SWIFT codes, the customer will need to mention the order reference and his name on the transfer for easier identification.
The invoice will be included in the parcel unless the delivery address is different from the invoicing address (e.g. for gifts). In such event the invoice will be sent by mail to the invoicing address.

8. Delivery

The goods ordered will be sent once full payment for goods and transportation has reached us. Axiel.com reserves the right to cancel an order that has not been paid in full within 15 days of the date of the order.

All events considered as force majeure events, such as war, civil war, fire, strike, impossibility to be supplied with raw materials, stoppage of transportation that may delay, prevent or render supplying exorbitant, constitute, by express agreement, a legitimate motive for suspension or extinction of Axiel.com’s obligations, without any compensation for the customer should the event last over a period of fifteen (15) days.

Axiel.com shall inform the customer, by all appropriate means, of the existence of such event in order to enable the customer to withdraw their order by simply writing to Axiel.com.

In the event the goods ordered have not been delivered within thirty (30) days of receipt of customer’s payment by Axiel.com, for any reason other than a force majeure event, the customer may cancel their order. In such event the customer will be reimbursed immediately (unless agreed otherwise).
Axiel.com can not be made responsible for delays caused by third parties such as customs services in foreign countries.

9. Costs

Delivery costs are calculated automatically during the order process and appear on the complete order page with prices, prior to final validation by the customer. Axiel.com can not be made responsible or charged, for any customs costs that would arise in certain countries.

10. Details

For deliveries occurring within the areas specified on the website, delivery will be made by postal service in France and in all countries where this transportation mode exists. For deliveries to other countries the goods will be sent through the post, unless otherwise requested by the customer.

For deliveries occurring outside the EU, the customer agrees to pay all taxes applied to the import of goods and claimed upon delivery of the goods, i.e. customs duties, value added tax an/or any other tax owed in accordance with the laws of the country where the goods shall be delivered. Axiel.com denies any legal responsibility for non-payment of such taxes by the customer.

The delivery is considered complete from the moment the goods ordered by the customer have been handed over by Axiel.com to the carrier. The goods travel at the customer’s own risk, even when the goods are sent to another recipient, as the risks for loss and damage to the goods are transferred when the goods are handed over to the carrier. The customer must verify the condition of the goods upon receipt and, in the event of lost or damaged goods, make express reservations with the carrier by registered letter with acknowledgement of receipt within 72 hours of delivery.

In the event of nonconformity or apparent defect on the goods delivered, the customer can lodge a complaint with Axiel.com within seven (7) days of receipt of such goods, in writing (by mail, electronic mail or fax). After this deadline the goods delivered are considered compliant and without apparent defects.

11. Guarantee: satisfaction or your money back

In accordance with the provisions of article L. 121-16 of the French Code de la consommation, the customer has a seven (7) day period of reflection after receipt of the goods ordered, and may return these goods to Axiel.com at the following address: Interal Sarl – Jaugy – 41130 Gièvres - France.

If this seven-day period of reflection expires on a Saturday, a Sunday or a public holiday, it is extended to the following working day.

In the event the customer exercises their right to give up their purchase, Axiel.com will reimburse the amount paid for the goods in question, except for return costs, within thirty days of receipt of returned goods, by wire transfer or by check. This period of reflection does not, however, apply to perishable goods (Delicatessen) and does not apply to products which are manufactured to the order.

12. Personal Information

Upon ordering on the Axiel.com website, the customer agrees to the use of the personal data provided by them or collected through the website. This information is essential for processing the orders.

In accordance with the provisions of the French “Computing and Liberties law” (nb 78-17 of January 6 1978), Axiel.com has notified the processing of personal information relating to customers to the French Data Protection Authority (CNIL). The customer has the right to access, correct or remove their personal data. In order to exercise this right, the customer may send their request to: Axiel.com – Interal Sarl – Jaugy – 41130 Gièvres – France.

Our customers may receive commercial propositions from other companies through Axiel.com. Unless the customer opposes this, Axiel.com may use the customer’s email address to inform them on Axiel.com products and services.

13. Liability

Unless an error on their part can be proven, Axiel.com will not be liable for any material or physical damage, which may result from improper use of the user name, or of the ordering process. In particular, Axiel.com will not be liable for any risk inherent to the use of the Internet, such as a suspension of service, an intrusion or the presence of a computer virus.

14. Modification

The parties agree that Axiel.com may, at its own right, modify its service without any other formality than an online notification to customers during one month and an amendment to the General Terms and Conditions if appropriate. Axiel.com invites its customers to carefully read the current General Terms and Conditions at each new order.

15. Disputes

The present General Terms and Conditions and all operations mentioned in these are subject to French law. In the event of a dispute, the customer will first contact Axiel.com to seek an amicable solution.

16. Mention légales

www.axiel.com

Company: Société Interal Sarl
Ltd company, Société à Responsabilité Limitée au capital de 67703€
Registered Office: Jaugy - 41130 Gièvres - France
RCS Blois 377 710 439
VAT ID Nr: FR27 377 710 439
E-mail : interal@axiel.com
Host : OVH
CNIL registration Nb: 1568185

The whole content of this website (pictures, texts, style, descriptions) is the full property of Axiel.com, Interal Sarl Company, and may not be copied or used before or without any written authorisation. All reproduction rights reserved to the owner.


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